Order help
Order confirmation & status
Springbak® Springsoles are paid for and shipped from springbak.net. This page shows where your order sits in that flow, what to expect next, and how to reach the Springbak® team about status, tracking or an exchange.
- Pick size
- Review cart
- Pay securely
- Shipped
Step 1 of 4 — Pick your sizing standard and size
What happens next
- Pick your sizing standard and sizeChoose the listing you normally shop in — US men's, US women's, EU or UK — then the two-size range that covers your size, and set the quantity.Add to cart opens the secure Springbak® cart on springbak.net with that size already in it.
- Review your springbak.net cartEvery size you add here stacks in the same springbak.net cart session, so you can mix listings and pay for them in one order.Checkout takes you to the secure springbak.net payment page.
- Enter shipping and payment on springbak.netAddress entry and card processing happen on springbak.net over HTTPS. Nothing is ever charged inside this app, and no card details touch it.You get an order confirmation email from the Springbak® team.
- Confirmation, tracking and deliveryOrders are packed in one to two business days and ship from the United States, with tracking emailed as soon as the pairs leave.Most US orders arrive within about a week of shipping.
Already ordered? Check your order status.
Sizes from this device
Nothing saved in this browser. If you ordered on another device, your springbak.net confirmation email still has everything — order number, sizes and tracking.
Back to the shop- Secure HTTPS checkoutCard details are handled by the springbak.net payment processor, never by this app.
- Ships in 1–2 business daysMade and shipped in the USA; most US orders arrive in about a week.
- Exchanges by email or phoneWrong size? info@springbak.net or 951-277-3000 and we arrange the swap by mail.
Look up an order or arrange an exchange
Order status, invoices and tracking live with your springbak.net order. Contact the Springbak® team with the name the order was placed under — or the order number from your confirmation email — and we will find it, resend tracking or arrange a size exchange by mail.
Because every pair is trimmed to fit, contact us before cutting a pair you are unsure about — untrimmed pairs are the easiest to exchange.
Request a size exchange
Enter your order number and the size you want instead. Springbak® builds a reference you can quote in email or on the phone, and keeps it on this device so you can come back to it.
Need fitting help instead? See the Springsoles size chart or read how Springsoles install.